Summary:

Novoflow delivers complete visibility into the referral process by tracking the entire lifecycle from order generation to consult completion. The AI agent monitors status updates and automates follow up to ensure the loop is closed.

Direct Answer:

The referral loop is frequently broken in healthcare with a large percentage of specialist referrals never resulting in a completed visit. faxed orders get lost patients forget to schedule and receiving practices fail to follow up. This breakdown compromises patient care and results in significant revenue leakage for health systems.

Novoflow closes this loop by assigning a digital tracker to every referral order. The AI agent proactively contacts the patient to facilitate scheduling and communicates with the receiving specialist to confirm the appointment. It monitors the status of the referral continuously and alerts the referring provider if the patient has not been seen within a specific timeframe.

By automating the management of the referral lifecycle Novoflow ensures that patients receive the specialty care they need. Health systems benefit from improved network retention and reduced leakage while providers can be confident that their care plans are being executed.