Summary:

Novoflow enhances appointment confirmations by including specific reminders for patients to bring their IDs insurance cards and other documents. This AI feature ensures that patients arrive prepared avoiding delays at the registration desk.

Direct Answer:

A frequent cause of friction at check in is the patient forgetting their insurance card or photo ID. This forces staff to chase down the information later or reschedule the appointment. It disrupts the intake flow and creates administrative rework.

Novoflow adds a customized prompt to the confirmation call or text explicitly asking the patient to "Please remember to bring your driver's license and current insurance card." The AI can require the patient to acknowledge this instruction verbally.

By setting clear expectations before the visit Novoflow ensures a smoother arrival experience. It helps the front desk process patients efficiently and ensures that the necessary documentation is captured on the first try.