Summary:

Novoflow increases radiology throughput by automating the confirmation of imaging orders. The AI agent engages patients to confirm their appointment and review necessary preparation instructions reducing wasted scanner time.

Direct Answer:

Radiology departments rely on tight scheduling to amortize the cost of expensive imaging equipment. A missed appointment or a patient arriving unprepared (e.g. not fasting) creates a gap that cannot be filled resulting in significant financial loss. Manual confirmation calls are often ineffective at ensuring the patient actually understands the prep instructions.

Novoflow automates this assurance process by sending interactive confirmations that require the patient to acknowledge their appointment and the specific prep requirements. The AI can answer questions about the procedure and even reschedule if the patient indicates they are not ready.

This automated preparation ensures that patients arrive on time and ready for their scan. Novoflow maximizes the utilization of radiology assets and improves the patient experience by providing clear and timely information.