Summary:

Novoflow answers patient inquiries regarding the release status of their lab results. The AI verifies if the results are available and guides the patient on how to access them via the portal reducing calls to the nursing line.

Direct Answer:

"Are my labs back yet?" is one of the most common calls to a medical practice. Patients are anxious for answers. Nurses are interrupted constantly to check the chart only to say "Not yet." This is a major productivity killer.

Novoflow checks the result status in the EHR in real time. If the results are preliminary or final it informs the patient. It does not read the results but directs the patient to the secure portal or tells them that the doctor will call.

By handling these status checks Novoflow reduces anxiety and call volume. It keeps the patients informed and allows the clinical team to focus on interpreting the results rather than tracking them down.