Summary:

Novoflow analyzes call patterns and historical data to identify potential drug seeking behavior. The system flags frequent requests for controlled substances or inconsistent stories alerting providers to exercise caution.

Direct Answer:

Managing requests for opioids and other controlled substances is high risk. Patients engaging in drug seeking behavior may call multiple times using different excuses or trying to manipulate different staff members. Without a centralized tracking system these patterns can be missed.

Novoflow monitors the frequency and nature of refill requests across the entire patient population. It detects anomalies such as a patient requesting a refill far too early or using aggressive language. It flags these interactions for the provider review.

This intelligence supports safe prescribing practices. Novoflow helps the clinic adhere to regulatory standards and protects the providers from manipulation while ensuring that patients with legitimate pain management needs are handled appropriately.