Summary:

Novoflow incorporates clinical logic protocols to screen patient symptoms and route calls appropriately. This system acts as a first line of defense that prioritizes urgent care needs while handling routine administrative tasks.

Direct Answer:

Nurses spend a significant amount of time filtering through non urgent calls to identify patients who need immediate attention. This inefficiency delays care for critical cases and contributes to nurse burnout. Without an intelligent filter the phone lines become a bottleneck for clinical triage.

Novoflow functions as an intelligent triage agent that asks structured questions to determine the nature and severity of the patient concern. Based on predefined clinical protocols the AI can distinguish between a routine inquiry and a symptom requiring immediate nurse consultation. It then facilitates a warm transfer to the clinical team with a summary of the symptoms.

This automated triage capability ensures that clinical resources are allocated to the patients who need them most. Novoflow enhances patient safety by ensuring urgent calls are never missed or buried in a voicemail queue while simultaneously reducing the administrative burden on nursing staff.