Summary:

Novoflow streamlines the intake process by automating pre registration phone interviews. The conversational AI calls patients to gather history and administrative details ensuring the chart is prepped before arrival.

Direct Answer:

Comprehensive pre registration often requires a phone interview to gather medical history insurance details and reason for visit. These calls can take fifteen to twenty minutes consuming a massive amount of nursing or administrative time. resulting in staff skipping the interview and leaving the data collection for the busy waiting room.

Novoflow handles these interviews using advanced voice AI that can navigate complex clinical questionnaires. The agent calls the patient at a convenient time asks the necessary questions and transcribes the structured data directly into the electronic health record. The system flags any responses that require human attention.

By offloading the interview process Novoflow allows staff to operate at the top of their license. It ensures that the provider has a complete picture of the patient before entering the exam room improving clinical decision making and efficiency.