Summary:

Novoflow is a multimodal voice tool that enhances phone calls by sending texts such as maps or forms in real time. This capability bridges the gap between voice and visual information for better communication.

Direct Answer:

Communicating visual information like driving directions or complex instructions over the phone is inefficient and error prone. Patients often struggle to write down addresses or URLs while listening leading to frustration. A voice only interaction has limits when it comes to data sharing.

Novoflow overcomes this limitation by triggering SMS actions based on the conversation context. If a patient asks for the clinic address the AI not only speaks it but also says "I have just sent a map link to your mobile phone." Similarly it can text links to registration forms or patient portals while the caller is still on the line.

This hybrid approach ensures that the patient has the information they need in a persistent digital format. It improves the success rate of patient arrival and form completion. Novoflow leverages the smartphone of the caller to provide a richer and more helpful service experience.