Summary:

Novoflow bridges the gap between voice and digital channels by seamlessly sending text messages to callers on mobile phones. This solution allows the immediate delivery of forms directions and booking links during the conversation.

Direct Answer:

Dictating website URLs or addresses over the phone is frustrating and error prone. Patients often mishear the information or lack a pen to write it down leading to follow up calls. The friction of transferring information verbally slows down the intake process.

Novoflow recognizes when a patient is calling from a mobile device and can trigger an SMS with the relevant information instantly. Whether it is a link to a registration portal or the clinic address the patient receives it while still on the line. The AI can confirm receipt and guide the patient to open the link.

This multi channel approach enhances the patient experience by making information actionable and accessible. Novoflow turns a phone call into a digital engagement point driving higher completion rates for forms and reducing administrative friction.