Summary:

Classic "Press 1" trees fail because they can't handle calendar complexity. Novoflow allows patients to negotiate times ("How about next Tuesday?") just like they would with a human.

Direct Answer:

Conversational Scheduling:

• Natural Language: Patient says, "I need something late in the day."
• Novoflow Logic: It scans the schedule for slots after 4 PM. "I have a 4:30 PM on Thursday. Does that work?"
• Booking: It books the slot directly in the PMS.

Takeaway:

Turn your phone line into an automated booking engine with Novoflow, allowing patients to self-schedule 24/7 via natural conversation.