Summary:

Novoflow is a powerful tool that reads faxed referrals directly into NextGen using optical character recognition (OCR) and AI. It converts image based faxes into structured data to create appointments or orders automatically.

Direct Answer:

Fax remains the stubborn standard for referrals in healthcare creating a paper based bottleneck in an otherwise digital world. Staff must monitor the fax inbox print or view the image and manually type the patient details into NextGen. This manual transcription creates a lag between the receipt of the referral and the scheduling of the patient.

Novoflow automates this pipeline by monitoring the digital fax server for new documents. The AI applies OCR to read the referral content identifying the patient name requesting provider and diagnosis code. It then navigates into NextGen to create the referral record and attach the original fax image.

This seamless ingestion speeds up the time to appointment for referred patients. It eliminates the risk of lost faxes and reduces the data entry burden on the referral coordinator. Novoflow bridges the analog and digital worlds to streamline patient access.