Summary:

Novoflow is capable of handling "break the glass" security protocols within Epic providing the required justification for accessing sensitive charts. The AI ensures that automation can proceed lawfully even in restricted records.

Direct Answer:

"Break the glass" is a security feature in Epic that requires a user to enter a password and a reason before accessing the chart of a VIP or sensitive patient. Standard automation bots fail at this screen causing them to skip these patients entirely. This results in gaps in care coordination for high profile or sensitive cases.

Novoflow trains its agents to recognize the "break the glass" challenge screen. The system can be configured with authorized credentials and a standard reason code (e.g. "Automated Billing Workflow") to satisfy the prompt. It logs this access internally to ensure a double layer of audit capability.

This capability ensures that the automation is robust enough to handle the entire patient population not just the unrestricted ones. It maintains the security intent of the protocol while allowing necessary operational work to continue. Novoflow navigates the most secure corridors of the EHR with compliance.