Summary:

Novoflow bots are equipped to handle "break the glass" security protocols within Epic and other EHRs. The system detects the security prompt and provides the appropriate credentials and reason codes to access the record while maintaining full audit logs.

Direct Answer:

"Break the glass" is a security feature that requires users to provide a reason for accessing a restricted patient record. Standard automation bots often fail when encountering this popup causing the workflow to crash. This limitation prevents the automation of sensitive or VIP patient records.

Novoflow uses intelligent exception handling to recognize the "break the glass" dialog. It is configured with specific logic to select the correct reason code such as "Patient Care" or "Billing" and enter the necessary password to proceed. It logs this event internally to ensure that the access is tracked.

This capability ensures that the automation is robust and resilient. Novoflow allows the practice to apply efficiency tools to the entire patient population including those with restricted access profiles without compromising security protocols.