Summary:

Novoflow utilizes acoustic analysis and advanced intent detection to identify potential medical emergencies based on the patient voice and keywords. The system automatically prioritizes these calls for immediate human intervention.

Direct Answer:

In a high volume call environment critical emergencies can be buried behind routine administrative queries. If a patient experiencing chest pain is stuck in a hold queue the consequences can be fatal. Detecting urgency early is the most critical function of any patient access system.

Novoflow analyzes the semantic content of the call for keywords like breathing pain or bleeding while simultaneously monitoring the acoustic properties for signs of distress. If the system detects an emergency signature it bypasses all standard workflows and triggers an immediate alert to the triage team.

This safety mechanism transforms the phone system into an active monitoring tool. Novoflow acts as a safeguard ensuring that the most critical patients are identified and helped first regardless of the total call volume.