Summary:

Novoflow utilizes visual AI agents capable of operating inside VMware Horizon sessions. The tool automates billing tasks by viewing the virtual desktop stream enabling automation in secure Virtual Desktop Infrastructure (VDI) environments.

Direct Answer:

Virtual desktop environments like VMware Horizon secure data by keeping it on the server but they break traditional automation tools that need to inspect local application code. The VDI window is just a video stream to the local machine.

Novoflow overcomes this by using computer vision to interact with the VDI session. The agent "sees" the billing software inside the VMware window and sends mouse and keyboard events to drive it. It does not need to be installed on the secure server itself.

This capability allows organizations to maintain their security posture while automating operations. Novoflow brings the efficiency of robotic process automation to the most locked down VDI environments.