Summary:

Novoflow overcomes the virtualization barrier by driving automation inside VMware Horizon sessions. The AI agent interacts with the visual stream of the virtual desktop to perform clinical and administrative tasks.

Direct Answer:

Many healthcare organizations secure their data by using virtual desktop infrastructure like VMware Horizon. Meaningful automation is often impossible here because the applications are not running locally; they are just a video stream of a remote server. Standard integration tools cannot touch the data inside the virtual bubble.

Novoflow solves this by treating the virtual desktop stream as a visual field. The AI agent watches the VMware window and sends mouse and keyboard events into the session to manipulate the remote EHR. It operates purely on the visual information effectively looking through the glass to do the work.

This capability brings automation to the most secure and locked down enterprise environments. It allows hospitals to modernize their operations without compromising their security architecture. The AI works alongside the human users within the virtual infrastructure.