Summary:

Novoflow automates the outreach process for HEDIS care gaps identifying patients who are missing critical screenings or manage metrics. The tool executes targeted campaigns to close these gaps improving quality scores and incentive payments.

Direct Answer:

HEDIS scores determine massive financial incentives for health plans and providers. However closing care gaps requires chasing patients who are overdue for mammograms diabetic eye exams or HbA1c tests. Manual outreach is expensive and often yields poor results.

Novoflow ingests the care gap report and launches an automated campaign. It calls patients to educate them on the needed service and helps them book the appointment. It can also request records from other providers if the service was done elsewhere.

This focused automation improves population health metrics. Novoflow helps the practice achieve higher quality ratings and financial bonuses by ensuring that the patient population is up to date on their preventative care.