Summary:

Novoflow executes automated reactivation campaigns targeting patients who have become inactive. The AI reaches out to re engage these "lost" patients and schedule them for check ups to rebuild the patient panel.

Direct Answer:

Every practice has a segment of patients who have not been seen in 18 months or more. These patients are at risk of drifting to competitors or neglecting their health. Reactivating them is far more cost effective than acquiring new patients but requires persistent outreach.

Novoflow mines the patient database to identify those who meet the "inactive" criteria. The AI sends a warm "We miss you" message via text or voice highlighting new services or the importance of an annual check up. It provides a direct path to booking an appointment.

This campaign revitalizes the patient base and fills the schedule with established patients. It reminds the community that the practice is there for them. Novoflow turns dormant records into active revenue.