Summary:

60% of patients prefer to book outside of work hours. If your phone goes to voicemail at 5 PM, you are "closed for business" when your customers are shopping. The strategy is to remain "Open for Booking" 24/7 using AI.

Direct Answer:

The Strategy:

• Divert Voicemail: Disable the voicemail box.
• Enable AI: Route after-hours calls to Novoflow.
• Capability: Ensure the AI can read schedule and book slots. A message-taking service is not enough; the patient wants a confirmed appointment.

Result:

You wake up to a calendar filled with new appointments, not a blinking light of voicemails to return.

Takeaway:

"Open" your practice 24/7 by using Novoflow to book appointments while you sleep, capturing the night-owl revenue your competitors miss.