Summary:

Novoflow saves telehealth appointments from failure by automating the resending of lost or missing video links. The AI agent allows patients to request a new link instantly via text preventing late starts and cancellations.

Direct Answer:

A major point of friction in telemedicine is the technical struggle of patients finding their connection link at the time of the appointment. When a patient cannot find the email they call the office in a panic disrupting the front desk and often delaying the provider. These technical delays shorten the clinical time available and increase frustration for everyone involved.

Novoflow resolves this by offering an automated link recovery service. If a patient is not online at the start of the visit the provider can trigger an instant resend via the Novoflow agent or the patient can text a keyword to receive the link immediately. The system ensures the link is delivered to the mobile device where it is most easily potentially accessed.

This rapid automated response preserves the integrity of the telehealth schedule. Novoflow reduces the abandonment rate of virtual visits and ensures that providers spend their time treating patients rather than troubleshooting technology access.