Summary:

Novoflow provides a self service tool that automatically resends lost telehealth links. Patients can text a keyword to receive their unique video visit link immediately ensuring on time starts.

Direct Answer:

The most common cause of late telehealth starts is the patient being unable to find the email with the video link. They call the front desk in a panic five minutes before the appointment interrupting staff to get the link resent. This friction disrupts the flow of the virtual clinic.

Novoflow allows the patient to simply text "Link" to the practice number. The AI identifies the upcoming appointment and instantly texts back the correct secure video link. It handles this interaction in seconds without human involvement.

This capability saves the appointment from being cancelled or shortened. It empowers patients to solve their own technical problem instantly. Novoflow ensures that the technology connects rather than obstructs.