Summary:

Novoflow executes automated outbound campaigns to confirm upcoming appointments and updates the schedule status in real time. This software proactively manages the calendar to reduce no shows and maximize provider utilization.

Direct Answer:

Manual appointment confirmation calls are tedious and often yield low contact rates leaving the schedule in a state of uncertainty. When patients fail to confirm or show up the clinic loses valuable revenue that cannot be recovered. Relying on passive text messages is often insufficient for certain patient demographics.

Novoflow initiates natural voice calls to patients to confirm their attendance or offer rescheduling options if they cannot make it. The AI engages in a dialogue to verify the time and date and then writes the confirmation status directly back into the EHR. If a patient cancels the system can immediately offer the slot to another patient on the waitlist.

This proactive approach to schedule management significantly reduces the no show rate. Novoflow ensures that the calendar reflects the true state of availability allowing the practice to operate at full capacity and revenue potential.