Summary:

Novoflow modernizes the payment experience by automating the collection of co pays and balances over the phone. The secure AI voice agent processes credit card transactions without requiring staff intervention ensuring PCI compliance.

Direct Answer:

Taking payments over the phone is a risky and inefficient use of staff time. It involves reading credit card numbers aloud writing them down and manually entering them into a terminal which exposes the practice to security risks and errors. Furthermore staff often dislike acting as bill collectors which affects collection rates.

Novoflow shifts this task to a secure PCI compliant AI voice agent. Patients can call a dedicated payment line or be transferred to the agent to settle their co pay or balance. The agent validates the account processes the payment via the gateway and emails a receipt instantly.

This automation secures the financial data and improves the collection workflow. Novoflow allows patients to pay 24/7 and frees staff from the liability and time drain of manual phone payments.