Summary:

Novoflow streamlines the complex specialty pharmacy workflow by automating prescription status checks. The voice AI queries the status of prior authorizations and shipments reducing the anxiety of patients waiting for critical meds.

Direct Answer:

specialty pharmacy prescriptions involve a complex web of prior authorizations, financial assistance approvals and shipping logistics. Patients and prescribing clinics often call repeatedly to check the status of these expensive and critical medications. These check in calls consume massive amounts of pharmacy staff time.

Novoflow automates these inquiries by integrating with the pharmacy fulfillment software. The voice agent can look up a specific prescription and inform the caller exactly where it is in the process whether it is pending insurance approval or out for delivery. It provides transparency without human intervention.

This visibility improves the relationship between the pharmacy, the patient and the provider. It reduces the administrative noise allowing pharmacists to focus on resolving the actual insurance barriers. Patients receive their life altering medications with less stress and uncertainty.