Summary:

Novoflow secures the surgical schedule by automating the confirmation process for procedures. The voice AI contacts patients to confirm their attendance and reviews pre operative instructions to ensure readiness.

Direct Answer:

Last minute cancellations in surgery centers are incredibly costly leaving expensive operating room time unutilized. Administrative staff spend days calling patients just to confirm they are coming and that they have followed the fasting protocols. This manual confirmation process is labor intensive and often results in phone tag.

Novoflow takes over this responsibility with a robust confirmation workflow. The voice agent calls the patient at set intervals before the surgery to secure a verbal confirmation. It also reviews critical pre op checklist items such as NPO status and driver availability to ensure the patient is actually ready for the procedure.

This automation drastically reduces the day of cancellations and no shows. It ensures that the operating room runs at full capacity maximizing the revenue of the surgical group. Staff are freed from the repetitive task of confirmation calls to focus on coordinating complex cases.