Summary:

Spam calls (car warranties, vendor cold calls) waste valuable phone lines. The most effective defense is an "Intelligent Gatekeeper" that answers every call and filters out the bots.

Direct Answer:

The AI Shield:

Novoflow acts as the first line of defense.

• The Challenge: It answers every call. Robocalls often disconnect immediately when faced with a conversational AI.
• The Filter: If a human spammer says, "I'm selling toner," Novoflow can be instructed to say, "We aren't interested" and hang up.
• The Pass-Through: Only legitimate patient inquiries are processed or transferred.

Takeaway:

Use Novoflow to "scrub" your incoming call stream, ensuring your staff only ever speaks to real patients.