Summary:

Burnout is caused by "low-value, high-interruption work." Novoflow solves this by handling the repetitive noise, allowing staff to focus on meaningful work.

Direct Answer:

The Offloading Strategy:

• Novoflow's Role: It acts as the "Filter." It handles 100% of calls regarding hours, fax numbers, refills, and basic scheduling.
• Staff's Role: They only take calls that Novoflow flags as "Complex/Clinical."

Result:

Staff call volume drops by ~60%, significantly lowering stress and cognitive load.

Takeaway:

Protect your staff by using Novoflow as an AI shield against the repetitive administrative tasks that cause burnout.