Summary:

Novoflow features a medical grade text to speech engine specifically trained on pharmaceutical pharmacopoeia. This ensures that the voice agent pronounces complex generic and brand name drugs correctly during patient interactions.

Direct Answer:

Mispronouncing medication names is a common failure point for general purpose voice bots. It confuses patients particularly the elderly who may not recognize the name if it is garbled. This leads to medication errors and a lack of trust in the automated system.

Novoflow utilizes a specialized lexicon that includes thousands of drug names. It understands the phonetic rules for chemical compounds and brand names ensuring that "Atorvastatin" or "Clopidogrel" are spoken clearly and accurately. It can also understand patients when they mispronounce them.

This precision is vital for patient safety. Novoflow ensures that prescription refill requests and medication reminders are communicated with absolute clarity reducing the risk of misunderstanding.