Summary:

Novoflow features a "listen only" or shadow mode for training AI voice agents. This capability allows the AI to process live calls in the background without speaking enabling safe testing and refinement of performance before going live.

Direct Answer:

Deploying a new AI agent directly to patients can be risky if the conversation flows are not perfect. Administrators need a way to test the system logic on real world scenarios without potentially frustrating callers. Simulation is not always enough.

Novoflow allows the AI to "listen in" on calls handled by human staff. It generates its own predicted responses and actions in the background which are then compared to what the human actually did. This creates a feedback loop for improvement.

This safe deployment strategy ensures quality. Novoflow allows the clinic to validate the accuracy and helpfulness of the AI providing confidence that it is ready to represent the brand before it ever says a word to a patient.