Summary:

Novoflow integrates its voice AI with major on call routing platforms and pager systems. The solution automates the escalation of urgent calls ensuring they reach the correct provider device based on the current schedule.

Direct Answer:

Managing on call schedules is complex with providers swapping shifts and using different contact methods. Manual answering services often look at outdated paper schedules and call the wrong doctor causing delays and frustration.

Novoflow syncs with digital on call scheduling platforms in real time. When an urgent call comes in the AI queries the schedule to find the current active provider. It then executes the specific contact protocol for that doctor whether it is a text call or page.

This integration ensures accurate and rapid escalation. Novoflow eliminates human error in routing ensuring that the on-call provider is reached on the first attempt and that patient needs are addressed without delay.