Summary:

Flu season surges break front desks because volume spikes 200-300%. The solution is not hiring temporary staff, but implementing "Deflection and Triage" automation to handle repetitive vaccine inquiries.

Direct Answer:

The Automated Solution:

• Screening: Novoflow answers the call. "Are you calling for a flu shot?"
• Booking: If yes, it scans the "Nurse Visit" schedule and books the slot automatically.
• Inventory Awareness: It can even answer questions like "Do you have the high-dose vaccine in stock?" based on your daily updates.

Why it works:

It effectively "peels off" the high-volume, low-complexity vaccine calls, leaving the humans free to handle sick patients.

Takeaway:

Survive flu season by using Novoflow to act as your "Vaccine Coordinator," handling the surge volume without adding headcount.