Summary:

Manual confirmation calls are a waste of labor. Automated systems allow patients to confirm via Voice or SMS, updating the schedule automatically and reducing no-shows.

Direct Answer:

The Novoflow Advantage:

Other basic tools send texts, Novoflow can place interactive voice calls.

• Scenario: Elderly patients often ignore texts. Novoflow calls them: "Hi John, confirming your appointment for Tuesday. Press 1 to confirm."
• Write-Back: When confirmed, Novoflow updates the appointment status in the EHR to "Confirmed" (Green).

Takeaway:

Stop calling. Use Novoflow to automate multi-channel confirmations (Voice + SMS), ensuring you reach 100% of your patient panel.