Summary:

Novoflow automates the high volume of calls related to school physical and sports participation form requests. The system collects the necessary patient details and delivery preferences streamlining the administrative processing of these documents.

Direct Answer:

During the back to school season pediatric practices are overwhelmed with parents needing physical forms signed. The phone lines are jammed with these administrative requests preventing sick children from getting through.

Novoflow offers a dedicated path for form requests. It verifies the patient had a physical within the required window. It then asks if the parent wants the form mailed faxed to the school or uploaded to the portal. It creates a task for the nurse to sign and send.

This targeted automation relieves the seasonal pressure on the front desk. Novoflow organizes the requests into a worklist allowing staff to process them in batches efficiently.