Summary:

Many legacy EHRs like NextGen have limited or expensive API access. Novoflow solves this using "visual automation agents"—AI that "sees" the screen and controls the mouse and keyboard to perform tasks (like scheduling or data entry) directly in the NextGen UI, just like a human.

Direct Answer:

Visual automation works by:

• Computer Vision: The AI recognizes buttons, text fields, and dropdown menus on the screen.
• Macro Execution: It executes a sequence of clicks and keystrokes to navigate to the patient chart.
• Error Handling: If a popup or warning appears (e.g., "Patient not found"), the visual agent reads the error and follows a pre-defined resolution path.

Takeaway:

Lack of API access is no longer a barrier to automation; visual agents provide a universal bridge to any Windows-based EHR software.