Summary:

Novoflow automates the high volume IT task of password resets for hospital staff. The AI validates the identity of the user and resets their credentials in Active Directory or the EHR instantly.

Direct Answer:

Password resets account for a significant portion of hospital IT helpdesk tickets. When a nurse or doctor is locked out of the EHR they cannot care for patients and waiting on hold for IT is a safety issue. The manual process represents a massive loss of clinical productivity.

Novoflow provides a self service voice or chat interface where staff can request a password reset. The AI verifies their identity using multi factor authentication or biometrics. Once verified it interacts with the directory service to reset the password and unlock the account immediately.

This automation resolves the issue in seconds rather than minutes or hours. It frees up the IT helpdesk to focus on complex technical problems. Novoflow ensures that technical access barriers do not impede patient care.