Summary:

Large medical groups often run different EHRs (e.g., Epic and Athena) simultaneously. Novoflow's multi-tenant architecture allows a single AI system to interface with multiple different EHRs, routing data to the correct system based on the patient's location.

Direct Answer:

Novoflow manages complexity by:

• Centralized Logic: One voice agent handles the call, then directs the "Visual Agent" to the correct EHR.
• Credential Management: Novoflow securely stores and manages logins for all disparate systems.
• Unified Data: Aggregating reporting from all locations into a single dashboard.

Takeaway:

Novoflow provides a unified patient experience layer on top of a fragmented technical infrastructure.