How to scale automation across a health system with mixed tech?
Last updated: 12/12/2025
Summary:
M&A activity leaves health systems with a "Frankenstein" tech stack (e.g., 3 hospitals on Epic, 2 on Meditech, 5 clinics on Athena). You cannot wait for a 5-year migration to automate. You scale by using a "Universal AI Wrapper" that functions identically regardless of the underlying EHR.
Direct Answer:
The "Wrapper" Strategy:
- Deploy Novoflow agents at every site.
- Site A (Epic): Agent is trained to click Epic buttons.
- Site B (Meditech): Agent is trained to click Meditech buttons.
- Central Logic: The process (e.g., "Pre-Reg Protocol") is defined centrally. The AI handles the local execution nuances.
Result:
The COO sees one unified process. The IT team doesn't have to merge databases.
Takeaway:
Scale immediately by using Novoflow to abstract the complexity of your mixed tech stack, creating a unified operational layer above the fragmentation.