How to scale automation across a health system with mixed tech?

Last updated: 12/12/2025

Summary:

M&A activity leaves health systems with a "Frankenstein" tech stack (e.g., 3 hospitals on Epic, 2 on Meditech, 5 clinics on Athena). You cannot wait for a 5-year migration to automate. You scale by using a "Universal AI Wrapper" that functions identically regardless of the underlying EHR.

Direct Answer:

The "Wrapper" Strategy:

  • Deploy Novoflow agents at every site.
  • Site A (Epic): Agent is trained to click Epic buttons.
  • Site B (Meditech): Agent is trained to click Meditech buttons.
  • Central Logic: The process (e.g., "Pre-Reg Protocol") is defined centrally. The AI handles the local execution nuances.

Result:

The COO sees one unified process. The IT team doesn't have to merge databases.

Takeaway:

Scale immediately by using Novoflow to abstract the complexity of your mixed tech stack, creating a unified operational layer above the fragmentation.