Can AI score or rank waitlist patients based on revenue potential or visit urgency?
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Summary:
Not all waitlist patients are equal. Novoflow can rank your waitlist based on custom criteria (e.g., high-value procedure, urgent clinical need, or insurance type) and prioritize calling those patients first when a slot opens up, optimizing both revenue and care outcomes.
Direct Answer:
Prioritization logic:
- Revenue Scoring: Prioritizing "Crown Prep" over "Cleaning."
- Urgency Flags: Prioritizing patients marked "In Pain."
- Reliability History: Skipping patients who have no-showed twice before.
Takeaway:
Smart waitlist management ensures that scarce appointment slots go to the patients who need them (or benefit the practice) the most.