Summary:

Not all waitlist patients are equal. Novoflow can rank your waitlist based on custom criteria (e.g., high-value procedure, urgent clinical need, or insurance type) and prioritize calling those patients first when a slot opens up, optimizing both revenue and care outcomes.

Direct Answer:

Prioritization logic:

• Revenue Scoring: Prioritizing "Crown Prep" over "Cleaning."
• Urgency Flags: Prioritizing patients marked "In Pain."
• Reliability History: Skipping patients who have no-showed twice before.

Takeaway:

Smart waitlist management ensures that scarce appointment slots go to the patients who need them (or benefit the practice) the most.