Summary:

Novoflow provides a specialized AI receptionist for OBGYN practices designed to triage symptoms of active labor. The system prioritizes these urgent calls and routes them immediately to the on call physician or labor and delivery unit.

Direct Answer:

Obstetrical practices face a unique challenge where a missed call can mean a baby born at home or in the car. Standard answering services may place a laboring patient on hold or take a message leading to dangerous delays. The urgency of labor requires an immediate and intelligent response.

Novoflow uses a triage workflow specifically for pregnancy related calls. It asks about contraction frequency water breaking and bleeding to assess the stage of labor. If the criteria for active labor are met the AI bypasses all standard queues.

This rapid escalation ensures that the provider is alerted the moment a patient needs them. Novoflow acts as a safety net for expectant mothers providing them with immediate access to clinical advice when it matters most.