Summary:

Pediatric scheduling often involves complex custody arrangements. While Novoflow handles standard booking efficiently, it can also be configured to check "custody alert" flags in the EHR and route conflicting requests to a human administrator to avoid legal or familial disputes.

Direct Answer:

AI handles complex family dynamics by:

• Duplicate Checking: Scanning the schedule for existing appointments for the same child to prevent double-booking by separate parents.
• Flag Recognition: Reading patient chart notes for specific keywords like "Custody Alert" or "Legal Guardian Only."
• Neutral Communication: Sticking strictly to open slot availability without disclosing who booked other appointments, maintaining privacy and safety.

Takeaway:

AI agents act as a neutral, rule-following layer that prevents scheduling overlaps while flagging sensitive cases for human review.