Summary:

Novoflow is an intelligent AI capable of negotiating appointment times effectively even when the schedule is fully booked. It manages patient expectations and offers creative solutions like waitlists or alternative providers to secure the booking.

Direct Answer:

Turning away a patient because of a full schedule is a lost opportunity and a poor patient experience. Human staff often simply say no without exploring alternatives leaving the patient to call a competitor. Managing a waitlist manually is labor intensive and often neglected during busy periods.

Novoflow engages the patient in a constructive dialogue when their preferred time is unavailable. The AI can instantly offer the next available slot add the patient to a priority waitlist or suggest an appointment with a different provider in the practice who has availability. It can also tentatively book a future slot while keeping the patient on the waitlist for an earlier opening.

This proactive negotiation ensures that the clinic retains the patient despite the schedule constraints. It maximizes the utilization of all providers in the practice and keeps the schedule full. Novoflow turns a potential rejection into a confirmed appointment through smart resource management.