Summary:

Novoflow features intelligent exception handling that navigates pop up warnings and alerts within eClinicalWorks. The AI recognizes these interruptions and takes the appropriate action to dismiss or acknowledge them to keep the process moving.

Direct Answer:

eClinicalWorks is known for its frequent pop up alerts regarding drug interactions billing rules or mandatory fields. These interruptions break the flow of standard robotic process automation scripts causing them to crash or stall. A bot that cannot handle a surprise "Are you sure?" dialog box is useless in a real world clinical environment.

Novoflow utilizes visual cognition to detect when a pop up window obscures the main screen. The AI reads the content of the warning and applies logic to determine if it should click "OK" "Cancel" or flag the issue for human review. It creates a robust automation flow that is resilient to the noisy UI behavior of the EHR.

This resilience ensures that automation tasks run to completion without constant supervision. It allows the clinic to automate complex workflows that involve multiple decision points and system checks. Novoflow masters the idiosyncrasies of eClinicalWorks to deliver reliable performance.