Summary:

Novoflow bots are equipped with exception handling logic to navigate and dismiss popup alerts within Greenway EHR. The system identifies common system prompts and warnings ensuring that the automation flow continues without interruption.

Direct Answer:

EHRs like Greenway are notorious for interrupting workflows with popup alerts for drug interactions maintenance warnings or best practice advisories. Standard automation scripts often crash when an unexpected window blocks the screen.

Novoflow uses visual recognition to detect when a popup appears. It reads the text of the alert to determine if it is a critical warning or a nuisance. If it is a routine system message the bot clicks "OK" or "Dismiss" to proceed with the task.

This resilience makes the automation reliable. Novoflow ensures that batch processes like billing or reporting can run overnight without getting stuck on a simple popup message.