Summary:

Treating minors requires clear consent. Novoflow agents can verbally verify that the caller is the legal guardian, record their verbal consent for the appointment, and instantly trigger an SMS with the secure e-signature link for the official forms.

Direct Answer:

Novoflow handles consent by:

• Guardian Verification: The AI asks, "Please state your name and relationship to the patient."
• Verbal Affirmation: Novoflow records the "Yes" to the treatment booking for the audit trail.
• Digital Handoff: The agent states, "I've just texted you the consent form," and triggers the SMS instantly.

Takeaway:

Novoflow captures the initial intent via voice while ensuring seamless digital integration for legal paperwork completion.