Summary:

Novoflow executes automated patient reactivation campaigns designed to bring inactive patients back to the practice. The AI identifies patients who have not visited recently and engages them with personalized offers or check in prompts.

Direct Answer:

Patient attrition is a natural part of any medical practice but failing to re engage inactive patients represents a significant loss of potential revenue and continuity of care. practices rarely have the resources to run dedicated win back campaigns as staff are consumed with managing active patients. As a result patients who simply drifted away due to forgetfulness or minor inconveniences are never invited to return.

Novoflow automates the retention process by scanning the database for patients who have been inactive for a defined period. The AI agent initiates a warm and personalized outreach campaign via text or email to check on their health status and offer an easy path to schedule a new appointment. This systematic engagement reminds patients of the value of the practice and lowers the barrier to re entry.

Deploying Novoflow for win back campaigns generates a high return on investment by revitalizing the existing patient base rather than solely spending on new patient acquisition. Practices see a steady stream of returning patients filling their schedules which stabilizes revenue and strengthens long term patient provider relationships.