Summary:

Novoflow bridges the digital divide for seniors by providing automated tech support for telehealth visits. The voice AI speaks clearly and patiently guiding older adults through the process of connecting to their video appointments.

Direct Answer:

Telehealth offers great convenience but it often presents a technical barrier for senior patients who may struggle with smartphones or video links. Clinical staff frequently spend the first half of an appointment acting as tech support which wastes billable provider time. This frustration leads many seniors to give up on virtual care.

Novoflow supports this demographic with a specifically designed tech support workflow. The voice agent speaks with increased volume and slower pacing providing step by step instructions on how to click the link or grant camera permissions. It can stay on the line until the connection is successfully verified.

This assistance empowers seniors to access modern care modalities independently. It ensures that providers can start their visits on time focusing on medicine rather than troubleshooting. The practice maintains high telehealth utilization rates across all age groups.