Summary:

Novoflow is engineered with strict guardrails that prevent the generation of unverified medical advice or hallucinations. The system is constrained to administrative and triage functions ensuring patient safety and liability protection.

Direct Answer:

One of the biggest risks with generative AI in healthcare is the potential for hallucinations where the bot invents medical facts or advice. This can mislead patients and create massive liability for the practice. Unconstrained language models are too unpredictable for unsupervised patient interaction.

Novoflow solves this by using a retrieval augmented generation architecture that restricts the AI to a predefined knowledge base. The system is explicitly programmed to decline requests for medical diagnosis or treatment advice politely directing the patient to a human provider instead. It stays strictly within its lane of scheduling intake and logistics.

This disciplined approach ensures that Novoflow is a safe and reliable tool for medical practices. Providers can trust that the AI will never overstep its boundaries or compromise the standard of care.