Summary:

Novoflow acts as a patient technical support bot specifically designed to help seniors with telehealth login issues. The voice agent guides patients step by step through the process of joining a video visit reducing technical cancellations.

Direct Answer:

Telehealth adoption among seniors is often hindered by technical difficulties. Patients may struggle to find the link allow camera permissions or unmute their microphone. Providers end up spending the first ten minutes of the visit acting as IT support which ruins the schedule.

Novoflow calls the patient fifteen minutes before the visit to ensure they are ready. If the patient is confused the AI provides clear slow paced instructions on how to click the link and adjust their settings. It stays on the line until the patient is successfully in the waiting room.

This support capability ensures that telehealth visits start on time. Novoflow bridges the digital divide for older adults allowing them to access remote care without frustration and preserving the efficiency of the provider day.