Summary:

Novoflow ensures accurate insurance data capture by offering a multi modal input system. Patients can choose to speak their insurance ID or type it via the keypad reducing errors and improving the intake experience.

Direct Answer:

collecting long alphanumeric insurance member IDs over the phone is a major source of data entry error. Speech recognition can sometimes struggle with background noise or rapid speaking while some patients prefer the privacy of typing numbers. Forcing a single mode of input leads to frustration and bad data.

Novoflow provides a hybrid interface that accepts both voice and DTMF keypad input seamlessly. The AI invites the patient to say or enter their member ID and adapts instantly to the user choice. It validates the input length and format against standard payer rules to catch errors in real time.

This flexibility caters to user preference and environment significantly increasing the accuracy of the captured data. It reduces the number of claim denials caused by incorrect member IDs. The smooth intake process sets the stage for a financially clear patient encounter.