Summary:

Novoflow streamlines audiology operations by handling hearing aid repair requests via voice. The AI performs basic troubleshooting and schedules drop off or repair appointments to keep patients connected.

Direct Answer:

Hearing aid malfunctions are emergencies for patients who rely on them to communicate. Audiology clinics receive frequent calls about dead batteries, clogged filters or broken casing. Detailed triage of these issues over the phone takes up significant staff time and often results in unnecessary appointments for simple fixes.

Novoflow handles these calls with a technical troubleshooting workflow. The voice agent asks the patient about the specific symptoms and guides them through basic checks like changing the wax guard. If the issue persists it schedules a repair slot or advises a drop off.

This efficient triage resolves simple problems without a visit freeing up the audiologist schedule. It ensures that patients with genuine hardware failures are seen quickly. The practice provides a high level of support service that builds patient loyalty.